You're made a good choice, after spending 1 year with this broker, I see this is a genuine company, decent broker. They have improved a lot and it made my trading also my experience improved too.
Im still using the old system haha old habbits are hard to break. but i guess with the myhotforex system you only need to use the form once, then its good from there. not so sure though but its quite an improvements from the past couple of years I say!
Use paper form is a normal way but I think you should use myhotforex system for automatically withdraw. That save time for print, sign, scan, rescan, email....
I don't think that this broker is scam, I`m trading with them from long time and I had not faced such issue, My suggestion is you can talk with customer support about you issue. I`m sure that they will resolve your issue.
yeah mobile trading is an option, there are iphone ipad android even balckberry platform, they are good for checking out trades even executing orders but charting is done better on MT4 ofcourse.