Been with the company 3 years and have never had any problems until recently. After clicking on a given webinar selection under the education section I'm then prompted to enter all my name and e-mail address information as well as whether I want to playback or download the selection. When I then hit submit, a window comes up saying the file is not found and that it is an invalid request and to contact the publisher or my site administrator. Have downloaded the webex player and spoke with IB technical service 4 times over the past couple weeks as well as the webex people in India twice without any help. In years past I've always been able to listen to these webinars without it being a big deal. Anyone know if these used to run on windows media player? and why was there a change to this Webex?....if there was a change. IB wants me to now send them a screenshot with microsoft office which I don't have. Anybody that has experienced similar problems and then resolved the issue PLEASE HELP !