I downgrade from the full CME data entitlement to the CME minis entitlement last night, and I lose my CME data completely. The web entitlement page reflects no change. I wait 35 minutes on the phone, to be told I may or may not have entitlements this morning. I email customercare several hours ago, as recommended on the TS support forum, asking if someone can please follow up so that I can trade this morning. I call in just now, and am told my change will be made once it has gone through billing, and that they have no idea when the change will complete. We are TRADERS. We TRADE. What kind of platform swipes your data completely for downgrading an entitlement within the same exchange?