E-mail support is bad, unless you talk directly with your broker (the person who setup your account). I usually just call.
Sorry to hear about the problems you've had. I want to try and trouble-shoot this. I have a client in Russia who has also had a hard time connecting on live chat this week. We're looking into the problem, but it seems to work fine for our US clients. Are you getting any kind of error message when you try to connect? Who did you send your email to? was it to a general email such as 'info@globalfutures.com'? Feel free to email me, doug@globalfutures.com or give me a call and I'll try to find out what's going on.
Thank you for response, Was expected email from RCalderon.No error message,just empty window with online status.Im from Czech Republic. Thank you .......................... email sent