For the past several weeks, I and the traders in my group have had to deal with abominable software conditions. These problems are all with Genesis' Laser software. We're inundated with multiple levels of stuck quotes on almost every ECN and gateway there is. I know other companies are having trouble with the Edge ECN, but Genesis and Genesis alone is showing unacceptably slow, lagged, stuck, and crossed quotes on the following ECNs: ARCA 80% of the time NYSE 70% of the time BATS 50% of the time INET 10% of the time I don't even bother calling in to complain anymore. We daily get Laser messages in red text saying, "Block the view of ARCA etc. in the Hidden Market Makers tab to prevent stuck quotes." Listen up Genesis: I should not need to block an ECN that I'm paying you a monthly fee in order to use, because you can't provide me with stable, timely quotes that clear once the tape from another company's software shows those shares have printed long, long ago. If I were to block every ECN I had a problem with today, my screen would have showed an empty level II with absolutely no quotes in it. Needless to say, this is the exact opposite of what I would like for my style of trading. What happened to the days when Laser worked flawlessly, and it was all the other companies that had these problems? I left SwiftTrade several years ago for Laser because they had severe quote display problems, and Genesis didn't. Now it appears that Genesis has grown too large for the low-quality software used to process and distribute quote data to its users. I've used a lot of trading platforms of varying degrees of quality, and I have some idea of what it will take to fix a problem like this. I am also certain Genesis is not making the effort required. Face it, you guys are going to have to hire some solid software engineers to help overhaul the quote distribution framework. The guys you've got are fantastic, but the job is too big for them to handle when they've already spent two months jockeying phones, saying: "Yes, we know ARCA, Edge, NYSE, and INET quotes are slow/stuck/lagged. Yes, we're working on it." If you were working on it, it would be fixed already. Gone are the days when I would call Genesis with a problem and watch it become fixed on my screen before I heard the phone ring twice. Two of the traders in my group have just moved elsewhere, directly because of these Laser issues. I am making arrangements to take my subgroup elsewhere. If I can arrange a deal that's good enough, I'll go up the ladder and extend it to my ENTIRE group. That's dozens of traders who really, really miss the good days of Laser trading and are ready to jump ship. C'mon Genesis, deal with the growing pains and hire some more crack software engineers so I can start bragging about Laser again, instead of being embarrassed to be going broke from using it.