10 months ago, my roll-over ira account had 30 unauthorized trades on a pink sheet. IWRS.PK at price of 0.5, (now 0.002) Here is the post before. http://elitetrader.com/vb/showthread.php?s=&threadid=90767&perpage=6&pagenumber=1 After a long waiting, I finally get the arbitration results. I was awarded the full amount of the unauthorized purchase and the arbitration fees. My requests on interests and other fees are denied. But better than nothing. My other IRA increases over 36% last year. So I do see other people have similar cases. I encourage them to start the process as soon as possible. To summarize, I think Firtrade is the worst broker I have ever had. AVOID THEM AS PLAGUE. They have the worse security ever. 1. They have no customer service, no one ever call me back. They lock your account as they want. 2. They have NO security in place. They never record the IP address of logging in and ordering. I ask them to provide evidence of my log history and they told me all information is through their execution provider and they do not store those information. 3. Their execution sucks too. My market order to buy a popular ETF is executed 10 minutes later while I bought the same ETF the same time in IB in 1 sec. And the price is much better. 4. I moved during the arbitration and notify both parties. They send me letters 2 months after this to my old address. NO ONE work there to care about you! They even mail me some weird taxi invoice in their document. I bet their accounting department and compliance officer all sit together chatting all day.