To anybody who still has an account with Fidelity, be warned: yesterday they froze my current account without any warning. No phone call, no email, nothing: they just froze it. Why? Because I asked, using their in-account chat service, if they could supply me with updated daily ASCII data for the ETF's that I am currently trading. The idiot who was chatting with me somehow determined that to be a phishing threat and froze the account. Now I am required to physically go, cap in hand, to a Fidelity center and basically beg to be allowed access to my own money. Bear in mind here that I am an authorized user, actually logged into the account, and this idiot that I am chatting with thinks that I am a phishing threat? WTF? I'm already logged in, what could I possibly be phishing for? How could any person who actually understands trading come to that conclusion from a simple request for data? To be fair: the guy was totally unhelpful so perhaps this is simply him covering his lack of knowledge with a spectacular offensive move. To date, and despite having spent several hours on the phone, including talking to the current idiot (the 5th successive idiot, this one claiming to be a supervisor), who is quite happy to tell me my current account balance but who will not do anything useful. Update: the current idiot has finally agreed to set things back to where they were, but without any form of apology or any offer of compensation. In what universe is this how you treat your customers? Fidelity seem determined to treat their customers very poorly at best and I find their behavior in this instance to be totally unacceptable. How many of you would accept this from your broker? I only found out that the account was frozen when checking my balance, imagine if you wanted to get in or out of trade and this pops up? What would you do then? I would strongly suggest that anybody with a Fidelity account, or anyone who is considering opening a Fidelity account: Run! Run as far away from Fidelity as quickly as you possibly can. There are plenty of brokers out there who will treat you with at least a modicum of respect: Schwab, Morgan Stanley, even E*Trade and many more.