Hello all.... We have reviewed all the communications...and all the information provided by support and compliance was accurate. Not sure how compliance can make the "your account is disabled...." notice with a happy tone, but we will try. We understand that you wanted to continue to trade with us...but unfortunately, on these rare occasions, once a compliance trigger to disable an account is final. We provide Excellent Customers Service, 24 hours per day...with 40+ trading platforms, super low day trade margins and very low commissions. We do not like any of our customers to have this type of feeling, as you 2 do...which is why we are here trying to explain and help. Please do not hesitate to PM us...if you need any additional explanations or help.
Funny, especially when all communications in chats and via emails are being logged. Happy to publish them here and make it available for public and encourage others to do so as well. By the way, to anyone who's reading: the person responding here in this forum, is the only one I guess who doesn't strike as arrogant and communicates politely. Acts as a frontend in public, as long as you don't need to communicate via their suppor@ or built-in chat.
We have been supporting the EliteTrader community of traders for many years...if you do have any questions or need any additional personal communications, you can always PM us. We for sure do not want personal feelings to distract the community from the real purpose of being here - Trading.
Update on AMP USA: 1. You receive what you send via bank transfer. No fee charges. 2. CME data available as described in website, for 3+1 top of the book with CQG login details. Unlike AMP EU. 3. From UK you can transfer GBP to their Barclays GBP account (which can be verified by Barclays, e.g using local sort code and account number for local transfer). So AMP USA looks *much* better than AMP EU. Different fee structure, simple local transfer from UK bank accounts and market data access credentials for CQG.
Are you sure this is correct? If a client from Europe opens an account I think he will have bank charges. Unless he can open an EURO account.
Yes, tested it. In my case, from UK bank account to AMP USA bank account at Barclays UK: --- Sort code: 20-00-00 Account number: 63823245 Company: AMP Global Clearing LLC doing bank transfer from most of main street UK banks, you'll get "verified" account this way, instead of using IBAN provided in their webpage. --- There are no charges in UK between most UK banks.
I am UK based, and trade with AMP EU. I am not going to add any arguments for or against the organisation. I personally have never had a problem. To me, the charges applied on deposit or withdrawal are just a cost of doing business - an overhead I account for as in any other business. I'm not saying it's right or wrong, but it certainly should be transparent and not tucked away in some terms and conditions.