I am tired of ETrade customer service - on hold for an hour everytime before I hang up. I seem to have lost a small account of mine ( original ET account, not Harris transfer). Looked up some old statements last week, and noticed this account never got consolidated into my major account ( as promised by the rep two years back). I am just not able to retrieve this acct by its acct number phone and online. Anyone face this? Lost an account in the ETrade system?? Being a Harris Direct customer, I was very happy with the excellent service and response times. Now, I have moved several of my major Harris accts to Etrade( thanks to the acquisition) and to top this, I am more bothered to see an acct being lost! I will attempt to fax them a letter tomorrow, as a last ditch effort. But, how do I connect to a rep, if I am on hold endlessly. Any tricks, folks? Or should I just keep praying? TIA!