They had me do a clean install yesterday but in addition they directed me to manually remove some .ini files which may have been corrupted. The .ini files remain after the uninstall. For some reason I have had crashes lately and this seemed to fix the problem so far, but we'll see. And yes, a 20 minute wait on hold for a rep is no fun.
For those concerned: Yes, I'm using 636a. Actually, did a clean install. Walked through the whole thing with a support person. I have tracked the problem down to this: the api. I'm virtually certain this is where the problem is coming from. Happy to answer any questions for those interested. Just for the record, I told the following to the esignal support person I worked with: I would be only too happy to pay another $100 per month to get timely and consistant service. I told him I was pleased with my every contact with senior support staff. I also told him (again) the online support staff is all but useless. Did you get that esignal? I"d pay more. Happily. Just fix the situation.
Ditch, does ensign have market profile charts? That's the big sticking point for me. Thanks for your thoughts.
I am fairly new user of eSignal, and I tend to agree with Ditch. Use a different charting software. After all, the "1000.00" of money you have spent at eSignal is for the data service. I do not see you complaining about the data service. Of course it's only my opinion and my way of looking at it, but the way I see it, eSignal Software is free. At that price I think it is pretty good.