Esignal Software bad customer support

Discussion in 'Trading Software' started by levanyashin, Mar 23, 2020.

  1. maxinger

    maxinger

    Shit! A short while ago, Esignal made some changes to the software.

    Inadvertently, he messed up the time template X axis (the time that defines the start of the day).
    He even messed up the ZB, ZN .... Y axis.

    Since it is not life and death situation, I'd let other users
    complain about this problem to Esignal.
    Who knows, this user's life span will be shortened.

    It seems like no one has complained to Esignal about the time template problem.


    PS : If you see your charts suddenly disappear and reappear,
    it means the Esignal s/w guy is making some software changes.



    patience ..... patience ..... patience .....

    oooohhhhmmmmmm .......
     
    Last edited: Mar 28, 2024
    #11     Mar 28, 2024
  2. schizo

    schizo

    Is eSignal still around? :D Maybe ya should upgrade to something more modern.
     
    #12     Mar 28, 2024
    apdxyk likes this.
  3. schizo

    schizo

    #13     Mar 28, 2024
  4. maxinger

    maxinger

    It suits me quite well.

    Not many charting s/w allows volume based candlesticks.
    Also, many charting s/w only provide data feed from the US Exchanges.

    Well. I just have to wait patiently for some Esignal users to throw stones / rotten eggs at Esignal.
     
    #14     Mar 28, 2024
    EdgeHunter likes this.
  5. schizo

    schizo

    As far as I know, Sierra, Multichart, Ninja, among others all offer volume candles. For example, here's the Quantower chart of time-based and volume-based superimposed (BTW I ain't affiliated with Quantower, I just like their SW.)

    [​IMG]

    And as far as non-US data is concerned, it depends on your wallet. If you can pay for it, they will deliver. For instance, check out this link for dxFeed/Quantower.

    https://get.dxfeed.com/orders/new/quantower
     
    #15     Mar 28, 2024
    apdxyk and maxinger like this.
  6. maxinger

    maxinger

    dxFeed/Quantower has the usual US and limited European data feeds.
    but no Asian Datafeed.

    I think Sierra met my requirements.
    Perhaps one day, I will explore alternative charting software again.
     
    #16     Mar 28, 2024
  7. maxinger

    maxinger

    Shit! The problem is still not fixed.

    Probably the customer base is very small. So ended up probability of users calling
    HelpDesk is very slim.

    Anyway, HelpDesk is only open a few hours a day.

    It has been known that if you wait for many days/weeks,
    the problem will simply disappear.

    patience ..... patience ..... patience .....

    wait for a year ..... wait for a year .....

    oooohhhhmmmmmm .......
     
    Last edited: Mar 28, 2024
    #17     Mar 28, 2024
  8. maxinger

    maxinger

    finally .... someone called the Esignal Helpdesk.

    What an adventure for that naughty 'sabotager' and the users.



    upload_2024-3-28_21-33-52.jpeg
     
    #18     Mar 28, 2024