Over an hour ago I started my first support chat (and I use the term support loosely). I've been incredibly patient. Now, for the 4th go round, I"m ninth in que for more of the same. Esignal, I wouldn't post here, but you simply give me no alternative whatsoever. Either get support people who know something, or get more (or both) or expect these kind of complaints. I'm not alone. That's obvious from the many complaints on these boards. How long am I supposed to sit waiting for a reply? Over 5 minutes between chat responses? How about you take care of one customer at a time? You have my phone number, please call me.