eSignal Gives Subscribers More Tools when Trading the Canadian Financial Markets

Discussion in 'Events' started by FaithTrader, Jan 9, 2009.

  1. FaithTrader

    FaithTrader ET Sponsor


    Adding Robust Canadian News Content to eSignal Gives Subscribers More Tools when Trading the Canadian Financial Markets

    HAYWARD, Calif., January 6, 2009 – eSignal, the desktop solutions division of Interactive Data Corporation (NYSE: IDC), and TSX Datalinx® are pleased to announce that eSignal now carries the TSX/CP Equities News™. eSignal is a leading provider of real-time financial market data, news, analytics and decision-support tools for professional and individual traders. Users of eSignal’s flagship offering, eSignal®, will benefit from this bilingual, real-time Canadian corporate news service which combines content from Canadian Press (CP) with proprietary historical, real-time, and fundamental data from TSX Datalinx.

    TSX/CP Equities News offers comprehensive coverage on Canadian companies—from blue chip to small cap—and provides eSignal users access to data used to make informed decisions regarding Canadian stock market investments.

    “TSX/CP Equities News allows advisors to offer in-depth information to clients regarding Toronto Stock Exchange (TSX) and TSX Venture Exchange’s (TSX-V) 3,900-plus stocks,” said Gregory Thomas, a respected, Vancouver-based investment advisor for Canaccord Capital. “In our view, there is no better source of breaking news on Canadian stocks than the TSX/CP Equities News.”

    Through TSX/CP Equities News, users will have access to more than 250 CP journalists who provide news 24 hours a day, seven days a week, including articles in both English and French. Additionally, the custom content delivered daily by six TSX Datalinx in-house journalists includes CEO interviews, reports on unusual market activity, new financings, daily TSX and TSX Venture Bulletins, ongoing daily headline alerts (in English and French), short positions, new high and lows, as well as TSX custom information, including pricing on market close and pricing imbalances.

    eSignal clients will continue to enjoy services from TSX Datalinx already available on the eSignal platform, such as real-time exchange data and daily updated fundamental data. Fundamental data available on most issues includes information such as per-share values and key metrics like ROE, ROA, debt-to-equity, revenue and market capitalization. eSignal subscribers can also access continuously updated Volume-Weighted Average Price and can confirm the currency in which their equities are being quoted with new currency codes for Canadian equities.
    Availability and Pricing:

    TSX/CP Equities News is currently available. eSignal subscribers will receive a free, 60-day trial when adding the service, for a limited time only. For more information, please visit or call 510.723.1765.
  2. It would be much more helpful if eSignal hired someone to answer the phone during market hours, and instructed the new hirees that when a customer suggests that he's having problems with their feed, the default answer is not 'the problem is on your end', especially when 9 times out of 10, eSignal subsequently announces that they are having a problem with their servers and they are doing 'everything they can' to fix it.

    Implicit in this is the concomitant suggestion that ESignal should spend a few dollars upgrading their servers so that these continuous outages, which eSignal regularly admits to on these boards, can be prevented in the future.

    These seem like more basic and more pressing needs than a Canadian news service.

    Don't you think? Don't worry, I won't hold my breath waiting for an answer. The answer from eSignal when asked for the most basic explanations is usually silence.
  3. eSignal Support

    eSignal Support eSignal


    Thank you for your post. We recently installed a new state-of-the-art phone system in our primary call center and that is helping us more effectively route calls and reduce wait times. We also continue to invest millions of dollars each year in our network infrastructure to insure reliability and high-speed throughput.

    In terms of service training, that continues to be an ongoing effort as well. To help, we are building new tools to more precisely determine where a problem exists between the user's PC and our network. We are looking to make those available this year.

    Thank you.