Empty "Loading..." window popping up that cannot be closed

Discussion in 'IB Technical Issues' started by GRULSTMRNN, Apr 15, 2019 at 2:44 AM.

  1. GRULSTMRNN

    GRULSTMRNN

    I noticed that in the past few TWS versions that at times when I start an unrelated application an IB window pops up on my screen with the window title "Loading..." that stays open and can neither be minimized, closed nor dragged. The rest of the TWS windows works fine and the app is fully functional.

    Anyone else noticed something similar? It belongs to TWS as can be seen in the task manager screenshot. This only happens to the TWS app not to other Java-based apps hence I believe this is an IB TWS specific issue.
     
  2. Robert Morse

    Robert Morse Sponsor

    I'm not an expert on this but this might be a Java issue. Try uninstalling Java and then updating your Java on your PC to the newest version. https://www.java.com/en/
     
  3. GRULSTMRNN

    GRULSTMRNN

    Thanks Robert, I do not seem to have the Java runtime installed, no Java install shows in my installed programs window on Windows 10.

     
  4. Robert Morse

    Robert Morse Sponsor

    Ask IB if it requires Java to display the page.
     
  5. sprstpd

    sprstpd

    I think the IB TWS comes pre-packaged with a specific Java version nowadays. So you don't have to have a Java install for TWS to work.
     
  6. GRULSTMRNN

    GRULSTMRNN

    That appears to be the case with my install too and I already uninstalled and reinstalled tws and unfortunately it did not solve the issue of this window popping up.

     
  7. vanzandt

    vanzandt

    Hey, I might be wrong... but isn't that U69******* your account number? Thought I'd point that out in case it is and you want to delete it. You're smarter than that though so it must not be.
     
  8. GRULSTMRNN

    GRULSTMRNN

    what could someone do with my broker account ID? Nothing really, but still thanks for pointing out, I requested to have the image attachment removed.

     
  9. vanzandt

    vanzandt

    Yeah no problem... just trying to be helpful.
     
    GRULSTMRNN likes this.