Anyone else have/had this problem? E-signal's tech support is questionable at best sometimes, so I'll throw the question out to e-signal users. I'm sticking w/them, so don't bother responding by saying,"they suck, switch to__." I'm going to stick w/them because of other programs I use and studies I've purchased that only run on e-sig. If you had this problem and reported it to their tech, what was their solution, if any?