I actually strongly discourage you to talk with support. They obviously don't want you to know it works and honestly think they don't have a clue that it actually works. But it does. I find it strange you play people against each other here at ET and MetaStock. Either go with their support and stick with it or ask here and at least try what others suggest. But I don't see any value you tell me their support said it does not work. It takes you 2 minutes to pull in the nuget libraries and send an api request. But please don't fuxx it up for the rest of us by arguing back and forth with metastock support that the api works (they are just a reseller as Eikon is owned and developped by Reuters). Reuters took out lots of functionality and offers a stripped down version via metastock. Trust me when I say it works and verify it for yourself. I answered your question and even pointed you to the resources. You need windows OS and the api is a C# api. Not sure other versions exist. It's not a supported feature by metastock nor reuters for the retail cheapo version hence stop asking them because it's not officially supported.