I use to trade with them a few years ago I traded and left as i had a good job offer. I had given them $10 K deposit and they gave me back my deposit on time when i left : - ) They use blackwood software.
Did you trade with them at their shop or remotely? Did you have experience before you traded with them? You don't seem too enthusiastic, so I suppose that you have some comments. You can PM if you like.