In the past I bought Dell Workstations because I thought they were top of the line systems. Maybe they are, but I will never buy another Dell because I have had such bad luck with their support. A year ago I had a system quit working on me. I must have spent 30 hours on the phone with about 10 different techs; they sent me 3 replacement motherboards, 2 different sets of ram chips, and I forget what else. It's still not fixed. This time on another computer, I had a different issue. The big problem was getting in contact with the right department. I could not find out how to call the department that fixes workstations. When I called, I usually got somebody that works on regular desktops only. They would transfer me to the workstation department (sometimes) and I would have them also give me the direct # in case I got disconnected before I was successfully transferred. I had 3 different techs give me the # to Dell Canada. I have at least 5 other #s that other techs gave me. None of them reached the workstation department. I finally asked one of the guys I talked to in the workstation department what the direct # was, and I thought I put it in my password spreadsheet, but didn't. (OK that's my fault) I still don't know how to call their workstation department directly. After talking to about 4 different techs in the workstation department, they could not fix a problem, which after the fact the resolution seems pretty obvious even to a novice like me. I finally got help from http://www.888geekhelp.com Problem solved by one guy, took less than 1/2 hour, and didn't keep me on the line longer than necessary (they charge by the minute) Total bill was about $30.