Bought another Dell last week and was surprised that they dont send any software other than whats on the hard drive. I did get a cardboard CD that says to use the system restore feature of XP. I format the hard drive of my new machines (they come with too much crap)and every 6-12 months for a fresh operating system. Many others do this as well. I bought a Dell a few months back and got about 4 CD's with that system along with the XP operating system CD. So I formatted my new system and used that CD and it works great. I hope that I am doing nothing illegal but I paid for an operating system with both of these machines. Attention Dell!!!! This is like buying a vacuum cleaner and just using the same dust bag for the life of the machine. Crazy things a company will do to save a buck.