Here's one for the conspiracy theorists out there... If you paid for Dell's Premier Warranty Support (or Premium Tech Support as it's called in some places on their web site) you may want to call tech support (800-624-9896 for U.S. Home and office) and enter your Express Service Code. I just bought a new Dell two days ago. I had a minor question; I could've Googled it but I decided to take the Dell Premium tech support for a test ride. Anyway, tech support wouldn't recognize my express service code. I ended up waiting in the general support queue for 25 minutes (supposed to be about 5 mins for Premium). I finally got the second Dell tech to admit he wasn't in the Premier Tech Support group and transfer me to them. They informed me the express service code wouldn't be registered in their system for another 7-10 days. The warranty period started 5 days AGO. I think Dell is playing a little game. Let's charge a little more for a 'premium' warranty, chances are a lot of people won't call. If they do, cry "technical glitch" and promise it'll be fixed next time they call (if ever). This way Dell gets to keep the money and handle that first, if any, call with the lower cost option. I spent a few hours going all around Dell. Got them to credit me the warranty today and purchase it again to change the effective date. However, it's still not working. Thank goodness for hands-free headsets so I could do my thing while I was on hold. I figured I'd get my money's worth out of Dell one way or another. Anyway, if you paid for extra support call Dell today and take it for a test ride. Good luck to all.