That's probably the key to getting the most reliable service reps - ordering hardware through Dell Small Business: http://www1.us.dell.com/content/default.aspx?c=us&cs=04&l=en&s=bsd http://www.elitetrader.com/vb/showthread.php?s=&postid=752154#post752154 http://www.elitetrader.com/vb/showthread.php?s=&postid=636524#post636524 http://www.elitetrader.com/vb/showthread.php?s=&postid=622547#post622547 http://www.elitetrader.com/vb/showthread.php?s=&postid=595487#post595487
This quote from chisel sums it up for me, this could have been me writing this post. But, yeah, the computer did not come from the small business site, so that very well could be the difference- ============================================== Granted it was about 2 years ago, but I called Dell support for my mother. I swear I couldn't tell if the person on the other end of the phone was a computer voice or a real person. That person had absolutely no personality and couldn't answer a question until she could type it into her computer and get one. Then when she did get an answer on her screen, she'd read it verbatim including my name. E.g., "Paul, insert the floppy disk into the floppy disk drive."......"did that work Paul?" She drove me nuts repeating my name during every answer. I even tried to skip a few steps ahead of her...I already rebooted my computer and told her that, but she couldn't comprehend that answer until enough time had passed for an actual reboot to happen. She was very difficult to understand to boot. Dell better get its act together customer support-wise. I still get pissed at Dell when I think about it.
Dell customer support rated last week as worst in the business...and falling...HP best....and rising....