Probably fairly small, but an issue I've had enough of in the long run. Bought a laptop for my oldest. Well, it didn't have what it was supposed to have on it, which ticked me off to begin with. I called and talked to Habib in India who barely spoke English. I had to ask to repeat 5 or 6 times. He then transferred me as it related to a McAffe subscripition that should have been on it. Mrs. Habib answered the transfer and was even harder to understand. I had to ask to repeat pretty much everything, and not just once. I was polite, but I won't deal with this again. I will buy from a company that has local support from now on. What a bunch of crap. If lower cost means no service then it is time to lower cost here. I am not going to pay more to buy a computer, and I can live with buying parts and building. If it means I never buy a laptop again that is fine with me.