Def - Futures updating problem

Discussion in 'Retail Brokers' started by stevene9, Sep 7, 2001.

  1. I have a continuing problem with my futures accounts with IB. Several times a day after I do a trade it either does not record on my execution
    screen and/or does not record on my account balance screen. I am continously having to close the program and open it up again to find out if I really did the trade. This is causing a real problem as it wastes a minute before I know if my trade was really executed and at what price. I cannot trade while I close the program and start it and log in again. This does not just happen once in a while, but happens just about every day, and often several times a day. It never happens in either of my stock accounts, but happens in both of my futures' accounts. This is becoming a real problem. Can anything be done?
     
  2. I have been having similar problems. Sometimes the execution window or account window does not update. Closing and restarting TWS fixes the problem.
     
  3. def

    def Interactive Brokers

    steven,
    perhaps this could be a problem with the latest release. I passed the info to the head of programming.
     
  4. elon

    elon

    I hope your problems are resolved, but this is the MAIN reason why we wnet and launched:
    www.E-Mini.com for clients who deal mainly with futures and daytrading including the single stock futures
     
  5. This is scary!

    I plan to trade Naz emini with IB and hold most of my trades for less than 5 minutes, there is no way I can do that if this kind of problem happens even occasionaly. Especially since the TWS (at least for stocks ) take about 2-3 minutes to connect!! I hope this is going to be fixed ASAP.
     
  6. kicking-
    I don't mean to be an alarmist, I love IB. I have two futures accounts, and again today I had to restart them several times to get updated screens. I would say that the problem of not updating occurs about 60% of the time. I hope they can work it out, because if it continues much longer I will have to leave IB. I have 2 stock accounts, and it has never occurred with them, so it is definitely a futures problem.
     
  7. def

    def Interactive Brokers

    stevenb et al,

    I rec'd word from programming that the problem you had was fixed. If you still have it, could you send me the version number of the TWS that you are using?
     
  8. Def-
    My build is 707,2001/8/02 10:30

    Up until yesterday, mu update said I was running the most recent version. I just checked and see there is a new version. I will try it and see if it helps.
     
  9. def

    def Interactive Brokers

    steven,
    the latest version is 712a which should solve the problem. May be too late to tell now but version 707c was supposed to have a fix as well. Did you happen to notice if there was a letter after the 707 when you looked earlier?

    thanks,