Hello guys, im hoping that someone can maybe give me some info on Genesis and their support. I have been closely working with Serge but am having hard time keeping my funds there as their approach to customer service is almost non-existent. They claim on their site that they will answer every email in one day, but after 4 weeks of sending several mails i received no answer. Is this something that others experienced as well from Genesis? Just pittiful. Also, do any of you, who trade with them, have a stop loss problem with them? They are aware of this problem, but havent fixed it yet. basically if a stop triggers, it sometimes automatically reverses the position. I cant believe that this has been an open issue with them for more than a month, and they still havent fixed it!!! For a daytrader this is a must, and to not be able to trust the stops is very very bad! What good is such broker? Have any of you experienced the above with Genesis? thanks for any info.