I opened an account there about 1.5 months ago. So far here are my experiences. They are very fast on replying to your email (usually the same day). It appears there are only two people working there Steve and Sung. I haven't had any problems with CY at all. But don't expect any help in trying to figure out Laser. You are pretty much on your own there. You can go here to learn more about Laser if you want: www.gndt.com and look under support tab for video tutorials for Laser. I planned on using Excel with Laser but after trying it out I found the function in Laser to get quotes and place trades is total crap. I am still using Excel with Laser but in another way. I get charged a Misc Fee and a Reg. Fee but no cancellation Fee. PM me if you want to know what I am paying in commish. Eric