Compensation from IB

The reason this is wrong is I spent 15 mins on the phone to support saying the issue was my fault.

He later back tracked and said we can now see the problem is not you.

During that 15 mins the stock kept dropping, with the right customer support something more/better could have been done during that time.

 

At Lightspeed, we posted a message to all clients as fast as we could.

 

Looking back how do you assess your responsibility for handling the situation?

 

it's a pretty open and shut case.

While IB support is talking to me they could be solving the issue and closing my position. instead he said the issue is my end, due to something I did not understand as his english was not great. When he finally worked out the issue was not my end the position was closed and I took the loss. During the time he took to work this out the stock dropped $3-$4

 

You made a phone call. What outcome did you expect?

 

The obvious: take the opposite position in another account. But it sounds like you think that is BS and you should be compensated.

Sounds like trading is a hobby and not a serious endeavor, besides the $$$, which you do take seriously.

There is a lot more to trading than P/L in a few trades.

 

Anything with IB is never an open and shut case. It's all Clue.

 

I know you said it was the exchange but my bet is your neighbor was using your wifi to watch porn.

 

It is open and shut. You will get nothing from IB. They don’t warranty their data. Nor does OPRA or the exchanges.