Compensation from IB

Discussion in 'Interactive Brokers' started by tradingpoker, Jun 25, 2022.

  1. DaveV

    DaveV

    If the problem was with the exchange why do you think IB should compensate you?
     
    #11     Jun 26, 2022
    VPhantom and jys78 like this.
  2. The problem on the 17th was the exchange. Take a look at the CBOE website

    Cboe Options Exchange System Issues Resolved
    June 17, 2022 10:30:26

    Please be advised that issues impacting OPRA market data for all Cboe options exchanges has been resolved.

    All Cboe systems are operating normally.

    Cboe Trade Desk+1.913.815.7001tradedesk@cboe.com


    Cboe Options Exchange System Status
    June 17, 2022 10:09:55


    Please be advised that Cboe is currently investigating potential issues impacting OPRA market data on all Cboe Options Exchanges. Will advise.


    Cboe Trade Desk
    +1.913.815.7001
    tradedesk@cboe.com
     
    #12     Jun 26, 2022
  3. so you closed the call position or still holding ?
     
    #13     Jun 26, 2022

  4. I use the TWS platform on my desktop. For many days my PNL was freezing and having a delay.

    On the platform in the top right hand corner box you have your overall daily PNL and then PNL for each stock/option you are currently trading.

    The problem was for both of them, for a few days. In the end IB fixed it.
     
    #14     Jun 26, 2022

  5. Not true, I am in the UK day trading US stocks and Options. my options are very limited
     
    #15     Jun 26, 2022
    luisHK likes this.

  6. Correct, this was the issue.
     
    #16     Jun 26, 2022
  7. After 15-20 mins went by and my position now was down a lot, I was able to close it.
     
    #17     Jun 26, 2022

  8. Because that is their issue and not mine. I pay them, not the exchange. Also IB customer support told me the problem was my end. That 15 min convo was very stressful whilst I am watching my account go down. It could have been spent better ways, but he gave me the wrong advice/help.
     
    #18     Jun 26, 2022
  9. Bad_Badness

    Bad_Badness

    :rolleyes: You broke the dry spell of about 4 months. Another person thinking that trading is somehow like Retail Purchasing. :banghead::banghead: This is trading. You did not read, like most people, all of the disclosures. But also you did not get the gist of what is says.

    THIS IS TRADING. Stuff happens. In fact it a happens all the time and you can depend upon it. If it is not accounted for in the "IT setup" part of you trading plan, it should be now.:fistbump:

    Best of luck
     
    #19     Jun 26, 2022
    stochastix likes this.
  10. So I should have a plan of what to do when my account can not trade but the market is still open and my positions are still moving against me. The plan would be what?
     
    #20     Jun 26, 2022
    stochastix likes this.