It looks like a bunch of shit to me, but the person who sent to me is credible. Although, the person who sent to me is not the author, obviously. Seriously, it could be BS, I really don't know. Which is why I ask.
Have a look at the books they sell on that website http://www.worldreports.org/books . They provide insight into the mental health of the owner-operater, Christopher Story FRSA.