Can't trade in IB

Discussion in 'Interactive Brokers' started by hurricane_sh, Nov 3, 2017.

  1. Here is the screenshot, you can see I have two live orders, one is limit order with price that's much lower than current bid price, the other one is a market order. Both orders are shown as live but can't get filled.
    [​IMG]
     
    #11     Nov 3, 2017
  2. Robert Morse

    Robert Morse Sponsor

    upload_2017-11-3_11-59-24.png
     
    #12     Nov 3, 2017
  3. tommcginnis

    tommcginnis

    1) I don't see Order Status anywhere -- do you have a tennis-ball GREEN on that?

    2) DO YOU KNOW CURRENT VOLUME?? Have BOOKTRADER up? IS THERE A MARKET???

    3) There are multiple methods to trade via IB/TWS/Mosaic -- I have found on those occasions when there was a trading issue, that if I
    -- rewrote the combo order line in the Quote Monitor page
    -- wrote the combo order line in a *different* Quote Monitor page
    -- created a *new* Quote Monitor page, and then wrote the combo order line
    -- traded off of OptionTrader
    -- created a BookTrader page for the combo, and then traded off of that.
    -- created a chart of the combo, and then traded off of the chart......

    Even if you end up on the phone to IB, having these bits of bandaid-ing done beforehand will help them know 'how deep' the issue may be.

    FWIW, I would get out of Mosaic pronto (as it's an overlay on TWS) and create/issue your order from TWS.

    LET US KNOW HOW YOU DO.

    GOOD LUCK.

    (Oh! And I know it's no comfort now, but I have never seen this sort of issue last more than 24 hours. Well, once. Twice. Well....... well, let's just go with rarely. :confused:)
     
    Last edited: Nov 3, 2017
    #13     Nov 3, 2017
    hurricane_sh likes this.
  4. Finally got a reply from IB:

    This issue costed me $2K, which is really a lot for my small account. :(
     
    #14     Nov 3, 2017
  5. It's fixed, but I have lost 90% of the option value. Never expected something like this. :(
     
    #15     Nov 3, 2017
  6. tommcginnis

    tommcginnis


    :confused::caution::confused::mad::vomit::thumbsdown::mad::caution::thumbsdown::thumbsdown:o_O:confused:o_O:banghead::banghead::(:cool::cool::cool::cool::cool::cool::cool::cool::cool:

    Damn.
    "Been there, done that."
    Still love IB and TWS.
    "In the long run":banghead: , ... if they've cost me $1 on occasion, they have saved me $2 in the ensuing year (with price improvement, snappy order flow, and a flexible trading format that lets me mesh my Trading Brain with their Trader Work Station).

    There is still on occasion some bile, :vomit: , no lie, no doubt.

    Very Best Wishes on this .....
     
    #16     Nov 3, 2017
  7. truetype

    truetype

    Why didn't you phone them?
     
    #17     Nov 3, 2017
    MoreLeverage, Yukoner and rb7 like this.