can't login IB TWS

mde2004 · May 6, 2007

Quote from jimrockford:

I too am unable to login to TWS as of 3:29 pm est on Sunday, May 6, 2007.

The IB webpage states that TWS is supposed to become available at noon EST, so it would appear that this is a real problem, not a figment of the imagination of newbie customers. My ping times to my IB server are presently about 40 ms, and neither they nor my traceroutes show any problems, so that this problem cannot easily be blamed on my ISP or the internet.

It would be very helpful to me to know whether this is a problem affecting everybody, or most customers, or just a small minority. The reason is that I am, this past week, experiencing serious problems with TWS disconnections, followed by inability to re-establish TWS connection. This problem is so severe that I have stopped trading. I believe I can prove that these problems are not caused by the internet or by my ISP, but an IB CS rep insists that my ISP is at fault. The IB CS rep took the position that if IB was at fault for my connectivity problems, IB would be experiencing thousands of simultaneous complaints from other customers. Thousands of complaints did not happen, for example, at 2:30 pm est on May 2, so that the CS rep insists that my disconnection at that time could not have been IB's fault. The CS rep therefore refused to do anything to address the problems I am having. I have had these problems while running both IB's latest standalone TWS version, 871.3, as well as the previous version still available on its website, 870 (I think it was 870.2).

I am eager to gather examples of small numbers of people having their TWS disconnected where IB is at fault, at times when large numbers of similar complaints are not coming in to IB. I need to show this in order to persuade IB that it needs to be concerned about the connectivity problems of isolated individual customers, even when thousands of customers are not simultaneously complaining en masse.

So, if you are able to connect, please say so, and if you are not able to connect, please say so. Please give the results of pings and traceroutes to your IB servers. This information might help me to convince IB that the CS rep was wrong, wrong, wrong, and that he should be overruled, and that the problem deserves some attention.

I would like to convince IB that it is possible for a disconnection of a particular customer to be IB's fault, even though no other customers, or very few others, are complaining about the same problem at the same time.
More...

This reads like an isolated problem that you should take up with your isp and not ib. No problems here and if you are unhappy with no minimums on commissions then the door is not hard to find.

Respectfully,
IB Loyal Customer.

jimrockford · May 6, 2007

Quote from mde2004:

This reads like an isolated problem that you should take up with your isp and not ib. No problems here and if you are unhappy with no minimums on commissions then the door is not hard to find.

Respectfully,
IB Loyal Customer.
More...

Your logic escapes me.

dhpar · May 6, 2007

Quote from jimrockford:

I too am unable to login to TWS as of 3:29 pm est on Sunday, May 6, 2007.

The IB webpage states that TWS is supposed to become available at noon EST, so it would appear that this is a real problem, not a figment of the imagination of newbie customers. My ping times to my IB server are presently about 40 ms, and neither they nor my traceroutes show any problems, so that this problem cannot easily be blamed on my ISP or the internet.

It would be very helpful to me to know whether this is a problem affecting everybody, or most customers, or just a small minority. The reason is that I am, this past week, experiencing serious problems with TWS disconnections, followed by inability to re-establish TWS connection. This problem is so severe that I have stopped trading. I believe I can prove that these problems are not caused by the internet or by my ISP, but an IB CS rep insists that my ISP is at fault. The IB CS rep took the position that if IB were at fault for my connectivity problems, IB would be experiencing thousands of simultaneous complaints from other customers. Thousands of complaints did not happen, for example, at 2:30 pm est on May 2, so that the CS rep insists that my disconnection at that time could not have been IB's fault. The CS rep therefore refused to do anything to address the problems I am having. I have had these problems while running both IB's latest standalone TWS version, 871.3, as well as the previous version still available on its website, 870 (I think it was 870.2).

I am eager to gather examples of small numbers of people having their TWS disconnected where IB is at fault, at times when large numbers of similar complaints are not coming in to IB. I need to show this in order to persuade IB that it needs to be concerned about the connectivity problems of isolated individual customers, even when thousands of customers are not simultaneously complaining en masse.

So, if you are able to connect, please say so, and if you are not able to connect, please say so. Please give the results of pings and traceroutes to your IB servers. This information might help me to convince IB that the CS rep was wrong, wrong, wrong, and that he should be overruled, and that the problem deserves some attention.

I would like to convince IB that it is possible for a disconnection of a particular customer to be IB's fault, even though no other customers, or very few others, are complaining about the same problem at the same time.
More...

search the forum. if I remember well there are people having similar problems for the past few weeks. It even said in some thread that IB is already working on resolving the issue which - again if I remember well - was pertinent only to the newest version of TWS (which was not properly tested before release...).
So maybe start with downgrading...

p.s. and do not waste time with trying to find a logic in mde2004 statement...

jimrockford · May 6, 2007

I have Verizon DSL in New Jersey.

Everybody in this thread, who couldn't log in, should post where they were located and who their ISP is. If more than one ISP is involved, then this would suggest the problem is an IB problem, not an ISP problem.

Update:

I was finally able to logon at about 4:05 pm est.

sunvalley · May 6, 2007

I have experienced similar frustrations and did a couple of things that you should consider.

To eliminate the "its your isp and not us", I added another isp. I have 2 broadband connections (Cox & Sprint) and a dual wan router from Peplink. The cost was trivial compared to lost opportunities due to down time. With its health check feature I have logs of my WAN/ISP failures.
http://www.peplink.com/products/balance-30/

I also opened an account with another broker so that I have 2 choices during the day for my trading.

Quote from jimrockford:

I too am unable to login to TWS as of 3:29 pm est on Sunday, May 6, 2007.

The IB webpage states that TWS is supposed to become available at noon EST, so it would appear that this is a real problem, not a figment of the imagination of newbie customers. My ping times to my IB server are presently about 40 ms, and neither they nor my traceroutes show any problems, so that this problem cannot easily be blamed on my ISP or the internet.

It would be very helpful to me to know whether this is a problem affecting everybody, or most customers, or just a small minority. The reason is that I am, this past week, experiencing serious problems with TWS disconnections, followed by inability to re-establish TWS connection. This problem is so severe that I have stopped trading. I believe I can prove that these problems are not caused by the internet or by my ISP, but an IB CS rep insists that my ISP is at fault. The IB CS rep took the position that if IB were at fault for my connectivity problems, IB would be experiencing thousands of simultaneous complaints from other customers. Thousands of complaints did not happen, for example, at 2:30 pm est on May 2, so that the CS rep insists that my disconnection at that time could not have been IB's fault. The CS rep therefore refused to do anything to address the problems I am having. I have had these problems while running both IB's latest standalone TWS version, 871.3, as well as the previous version still available on its website, 870 (I think it was 870.2).

I am eager to gather examples of small numbers of people having their TWS disconnected where IB is at fault, at times when large numbers of similar complaints are not coming in to IB. I need to show this in order to persuade IB that it needs to be concerned about the connectivity problems of isolated individual customers, even when thousands of customers are not simultaneously complaining en masse.

So, if you are able to connect, please say so, and if you are not able to connect, please say so. Please give the results of pings and traceroutes to your IB servers. This information might help me to convince IB that the CS rep was wrong, wrong, wrong, and that he should be overruled, and that the problem deserves some attention.

I would like to convince IB that it is possible for a disconnection of a particular customer to be IB's fault, even though no other customers, or very few others, are complaining about the same problem at the same time.
More...

rayl · May 6, 2007

I must say, I like the Peplink device! Redundancy w/o needing a router/BGP4 set up. Thanks for the pointer.

Lucrum · May 6, 2007

I could not log on earlier but can now.
In Atlanta, using Comcast cable.

ta1 · May 6, 2007

Quote from 2006:

500K not bad for a IB Paper Trader account.

Now how about you go back to playing with your GI JOE and let the real men trade.

Run along now you little shit.
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IB Paper Trader starts you off with over 1 million in "paper trading money". Since you only have 500K left I think that after you find out how to log in you should then logout and stay out and go back to Burger King. LMFAO!!!

OldTrader · May 6, 2007

Quote from sunvalley:

I have experienced similar frustrations and did a couple of things that you should consider.

To eliminate the "its your isp and not us", I added another isp. I have 2 broadband connections (Cox & Sprint) and a dual wan router from Peplink. The cost was trivial compared to lost opportunities due to down time. With its health check feature I have logs of my WAN/ISP failures.
http://www.peplink.com/products/balance-30/

I also opened an account with another broker so that I have 2 choices during the day for my trading.
More...

I notice that the dual wan router from Peplink is $495. I'm wondering why you chose that particular router inasmuch as there are other dual wan routers out there for around $200. Hotbrick for instance. http://www.hotbrick.com/

Thanks for any info.

OldTrader

OldTrader · May 6, 2007

Quote from jimrockford:

I am eager to gather examples of small numbers of people having their TWS disconnected where IB is at fault, at times when large numbers of similar complaints are not coming in to IB. I need to show this in order to persuade IB that it needs to be concerned about the connectivity problems of isolated individual customers, even when thousands of customers are not simultaneously complaining en masse.

More...

Friday morning I was focused on trading various futures...no problems there at all. I trade using buttontrader, so I'm not watching an open TWS page.

I do have a quote page open with various stock symbols in my charting software. But as I said, I was focusing on futures.

I became aware that there didn't appear to be any changes in the stock prices. So I brought up the TWS page....there were no quotes at all for any stocks. So my situation was receiving all futures contracts with no difficulty. I was getting no stock, no bid ask, nothing.

Since this appeared to have been going on for a while...I signed on to ET, figuring someone would have mentioned it. Not a single thread or comment.

I closed TWS out. Then reopened. All the stocks then began to work correctly...and did so for the rest of the day. I noticed no comment at all on ET.

Obviously my internet connection was working since I received futures quotes, and was actively trading Friday AM. But I was not receiving any non-futures related quote at all.

By the way, I'm using Build 871.3. Time Warner and ATT High Speed internet.

OldTrader