Cannot log into Qcharts

Discussion in 'Trading Software' started by chisel, Sep 19, 2006.

  1. chisel


    Anyone else having this problem? It was running fine today...I needed to restart my computer for other reasons and now I can't get back into Qcharts.
  2. eSignal Support

    eSignal Support eSignal

    please send me your username. We are in the middle of converting accounts into a new system and so far have seen very few problems.

  3. eSignal Support

    eSignal Support eSignal

    Thanks for sending your username. You should be able to successfully log-on now. If anyone else has a problem logging on to QCharts tonite or tomorrow, please send me a PM with your username or contact Technical Support in the morning.

    Thank you.
  4. chisel


    I'm able to log on now. Thanks for taking care of this.
  5. eSignal Support

    eSignal Support eSignal

    We owe you thanks for reporting the issue so quickly. The previous batches of account migration were seamless. Based on your reported issue, we discovered a problem in the large batch of users converted earlier today. Took us a few hours to isolate and resolve tonite but much better tonite than tomorrow morning.

    Thanks again.
  6. I had the same issue and eSigSupport was on it immediately. Very impressive.
  7. nkhoi

    nkhoi Moderator

    so is it safe to come back?
  8. BSAM


    DEDA-DEDA-DEDA-DEDA (Jaws theme sound effect.)