Of course it matters, the other guy is in Europe, too. Ya never know what your detail is actually helpful.
We have had reported issues from users in France unable to reach our website. Our IT manager has been in touch over the past few weeks with various ISP's that seem to have the problem but unfortunately we do not have a resolution as of yet. Sorry for the inconvenience. Please send an email to sales (at) ninjatrader com atten RayD and I will have someone follow up with you via email or telephone to answer any questions you may have.