Bad customer service can upset the wrong person and have far reaching consequences. This is real funny but shareholders don't see it that way LOL. http://www.mailonsunday.co.uk/news/...s-United-Airlines-share-value-plummet-10.html The song is catchy and the video is hilarious plus there's another two on the way. Watch out United.
It is the little things that companies do that end up impacting the bottom line. You have to wonder why a company would lose a customer that buys 20K in product over something small. Beancounters fail.