I make approximately 5000 trades per year, and have been at Fidelity for over ten years. My experience as an active trader at Fidelity has been terribly frustrating, and has resulted in my moving most of my trading elsewhere. The customer service for routine issues is fine. The Active Trader line is staffed by nice, helpful people. Nice and helpful, but unable to solve any significant problems. The Active Trader Pro software is unequivocally dated. bug-laden, often crashes or freezes, and provides account information (such as balances) that is simply wrong. Worse than the software itself, is the atrocious support. The answer to every problem, no matter how severe, is that it will be passed along to the developers. No real response, no feedback, no solution, even for major problems that makes it impossible to trade effectively. In many years of trading, not one problem was ever resolved. Fidelity seems to not quite be committed to really serving active traders. And, as they say on infomercials...But there's more! No ability to assign tax lots online...no web based software other than the new activetrader.com which does not yet have full functionality.....active trader services only until 5pm....arca only through fidelity.com in the after hours session...and no ability to trade through a representative after hours... But most of all, dated, dysfunctional software in Active Trader Pro with truly atrocious support. Has anyone had an experience that differs from what I've described?