It happened to me also. By the way, after trading EUR, GBP, JPY, my account always had small non USD balance. I have to sell those periodically. But they charge interest days (or weeks) after I close a FX position. WHAT A JOKE!!! They said they discriminate customers based on your account size. If your account is less than 500K, you better move to other place. With their shitty Java TWS software and POOR customer service, I bet they will grab big customers.
Ok, I have now heard from IB that I will be compensated in full for the loss on this transaction. Whilst I think this is the only right outcome, I am pleased and reassured that IB have done this and that they have done it relatively promptly. I have not yet had confirmation that the system has been improved to prevent this kind of situation happening again in future so if you use IdealPro, please do check positions are fully closed where they should be. Thanks for all the advice on the thread which has been noted.
A bunch of excuses is what you offer, placing the blame on the banks. Your business model for FX sucks! so does your customer service.
What really sucks is your boring whinging. One moment you're whinging about MB, the next about IB. Why don't you do everyone a favour and leave IB. Make the choice; you don't like the service, the model - be a man and just f' off somewhere else.
I agree 100%. I've had this happen many times. Does AON(All of None) FOK(Fill or Kill) work on forex orders? Also, I occasionally notice forex orders that I never executed. Forex trading(IDEALPRO) on TWS is full of bugs, and hopefully IB is working on fixing them BEFORE adding new features. One of the worse things about trading forex at IB, besides the partial fills, is that you have to pay commission again to convert it to your base currency, if you are not trading in your base currency. I.E., your base is USD, and your trade GBP/JPY. Close the trade and you still have to convert to your base currency and pay ANOTHER COMMISSION! IB is the only forex broker I know where you have to pay this extra commission to convert it back to your base currency after closing the trade. TWS ought to automatically convert it to your base currency when you close the trade, like other brokers do. Additionally, it would be a hell of a lot easier to keep track of our forex trades at IB if: 1) P/L showed up on the Market Data line just like it does on other futures 2) Execution price would show on the Market Data line 3) Account window information would update in realtime instead of every 3-4 minutues
Oh its you the designated IB cheerleader, I make my comments based on facts. IBs Forex program sucks period. Once an oreder is executed, your have no information on the quote line, how stupid is that.
LMAO. It bears repeating. What really sucks is your boring whinging. Man, you could whinge for England.
When something is seriously flawed and the company wont act, consumers must take action. For you to even come here and play down these flaws speaks clearly whose side your on. Do us all a favor and get lost.