@J.P. We have a large 24 hour real-time Live chat and email support desk, with our support ticketing technology, we are able to trace all the flows. please PM me your last ticket number, so we can see where and how we missed you.
At your request, the Ticket Code Reference Number has been PMed. It's now been over half a year and although the ticket's question is no longer a concern, the larger, previously stated issue remains relevant.