I am trying to close my account. IB sent the security login device to my old address after I moved (I never knew they were sending it until I couldn't log in). Of course that device was lost as it was delivered to the wrong address. I then got the run around from C/S until IB Salvatore here helped me get a new one. All was fine. I now wish to close my account. As required, I closed open positions and sent the one security device I did receive back to them in CT. They promptly removed it from my account. However, they STILL THINK I HAVE THE FIRST ONE. I have called and chatted with C/S twice, talked to several people, PM'd IB Salvatore here and even called him directly and I CAN"T GET ANYWHERE! WTF do I do to close this stupid account????? They have a $40 hold on my account in order to return a device I NEVER RECEIVED! Please someone PM me here from IB that can ACTUALLY HELP ME! Thank you!