--Quote from Adrian12: I hope IB offers an explanation & apology to all affected -- Why? Sheesh. Some of you folks are pathetic. Like little children. Shit happens. Deal with it. You were told what the problem was. The problem's been fixed. If you can't deal with these kinds of issues then find another line of work.
Does the HK desk speak English? I'm not sure if it's worth it though, because international calls are often pricey still.
It's not free anymore, and IIRC, international calls weren't free last year either. I have some Skype credit, although I think international calls cost more .. too lazy to look it up now