If he wants to know whether is a bug, he can always replicate everything on that day with a real account and cover quickly giving up some commision and little spread. It should of cost less than 200 bucks which is basically nothing compare to if he can prove a bug. This is actually a good deal, if he doesnt get filled, it cost him nothing but actually shows it is not a bug. If he gets filled, he has a strong case for that a bug exists and he will be happy to pay the commision
Being someone with a background in IT (among other things), I also vote to attempt to replicate the incident in a real account, matching all the variables as closely as possible. Interesting how some out here defend IB to the point of being irrational. AZD
Of course, with all this time elapsed, the bug, if it ends up being a bug, might have been fixed/patched since it was brought to their attention. AZD
Any decent (or indecent) programmer knows how easy it would be for a pgm as complex as TWS to have this kind of bug. They have many customers, and if this is a bug, it would likely be a VERY obscure one since it is not being reported en masse. I would not be a bit surprised if there was some odd combo of events that could cause this. If the exact steps to reproduce this can be divined it would be a service to IB and their customers. Assuming this is ACTUALLY a bug.
Yes, good idea. And then you will be out 104K... Does anyone think he would get 104K back from IB?...
Sorry for your loss, but what if you had MADE $52K from an eroneous trade? Would you say "I'm gonna sue IB if they won't take back the money I made when TWS crapped out..." Good luck with your efforts. Hate to see anybody lose like that. GTTY B. CUSTOMER ACCEPTS THE IB SYSTEM "AS IS", AND WITHOUT WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, PURPOSE OR APPLICATION; TIMELINESS, FREEDOM FROM INTERRUPTION; OR ANY IMPLIED WARRANTIES ARISING FROM TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE. 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Without reading the whole thread.. do you normally trade such size? Or would that have been a way abnormal order for your account?