Oh... don't bother. IB's "standard policy" is to stonewall the Customer using $15/hour stooges. IB screwed me out of about $500 today... And flatly refuses to give me ANY information about a specific trade. Luckily $500 is a drop in the bucket for me... But next time it will be $50,000. zzzap may have finally gotten some kind of settlement only because of this thread... But there are probably 100s of others... That got screwed... And will never know what happened. I do not believe for one minute that this is a "new" problem that was discovered... Or that anything has been permanently "fixed". The whole thing is kabuki theater.
Sorry to hear about your troubles. With all the psychological torture IB puts you through, why not move on to a new broker?
I firmly believe that Quantplus is a legitimate, real IB customer, instead of what Kiwi suggests. It seems Quantplus stays with IB, because he has a love-hate relationship with IB. I think I understand how he feels. Quantplus stays because IB is the best, but it could obviously be so much better if only some reasonable changes were made, and he is intensely frustrated because IB won't consider such changes. I also believe that Quantplus would be much more effective in bringing about constructive improvements at IB, if Quantplus changed his approach to criticizing IB. I think he needs to be more oriented toward proving his assertions with detailed facts, and that he also needs to acknowledge those areas where IB deserves praise for doing the right thing, and I think he needs to show greater respect and appreciation for IB and its employees, imperfect as they may be. I think that if Quantplus were willing to make some changes in his own approach, he could help bring about constructive changes at IB.
The above was supposed to be my last post on this thread but I still can't move on. More than 2 months after the incident, more than 2 weeks after my agreement with IB and I still don't have any compensation, even though IB stated that I could see the compensation in my account the same week. IB, this is absurd.
Get a lawyer. The agreement is probably not valid anyway. Sue for all 52k back and more for the hassle. This is really making IB look bad.
If they made a deal with you, and you have it documented in email, I am sure they will keep their promises, even though unusual situations like refunds sometimes move very slowly through the bureaucracy.