Unable to open IB this evening

Q.E.D. · Nov 18, 2022

Ever day, about 4:15 pm, I close IB on my desktop, multi-screen computer, & re-start IB on a notebook computer, where it stays on from about 4:30 pm to about 5 am the following morning.

Just now, however, I'm unable to open IB on my notebook. I receive an error message that unable to update trading platform due to networking error. I obviously have internet, as I am posting this. I assume message is "update," since each time IB tries to update to latest version.

Anybody else having troubles this evening? I'm using Comcast / XFinity.

When I try to re-install "Latest" IB, I get the message: Error verifying Jackson-core-2.12.3 jar

MarkBrown · Nov 18, 2022

good luck

ib is a great sponsor of this site, that is good.

easymon1 · Nov 18, 2022

Just logged back in 1715 et, worked fine.

What's the status of your SierraChart situation?
Being that there's no backfill, just staying connected during session times and doing reboots etc during off hours. Fortunately, daytrading fast charts minimized the issue when the big pop-quiz happened lol.
Redonkulous.

What's your plan?

Q.E.D. said:
Ever day, about 4:15 pm, I close IB on my desktop, multi-screen computer, & re-start IB on a notebook computer, where it stays on from about 4:30 pm to about 5 am the following morning.

Just now, however, I'm unable to open IB on my notebook. I receive an error message that unable to update trading platform due to networking error. I obviously have internet, as I am posting this. I assume message is "update," since each time IB tries to update to latest version.

Anybody else having troubles this evening? I'm using Comcast / XFinity.
More...

MarkBrown · Nov 18, 2022

easymon1 said:
Just logged back in 1715 et, worked fine.

What's the status of your SierraChart situation?
Just babysitting the connection and focusing on staying connected like a slave to the needle, lol.
Redonkulous.

View attachment 299732
More...

best reliability is CQG never misses a beat ever.

Q.E.D. · Nov 19, 2022

easymon1 said:
Just logged back in 1715 et, worked fine.

What's the status of your SierraChart situation?
Being that there's no backfill, just staying connected during session times and doing reboots etc during off hours. Fortunately, daytrading fast charts minimized the issue when the big pop-quiz happened lol.
Redonkulous.

What's your plan?
******************************

A few hours later, I was able to start IB. Although I also created ticket with IB, perhaps IB knew they were having a problem, & it in a couple of hours it was fixed.

Again, I assume why IB on my trading computer was fine, but my notebook could not restart, because I had configured IB programs on each computer, to always check & if necessary, download new version prior to login. It was the past several months that I changed from just keeping the current version, until I manually download the new one, to avoid issues such as yest afternoon.

Re my Sierra issue: despite several back-and-forth postings with Sierra support board, they did not help; but later I solved the problem. For some reason, from one Sierra "disconnect," again about 4:15 pm each afternoon to the next morning, on just 3 - 4 future symbols, there was an option that went to NO, which I always had as YES, related to incorporating data from overnight. Apparently that YES also will backfill from when I start Sierra about 5 am, using data from 6 pm prior night.

Why Sierra support did not query if those options were all set to YES, I can't explain. Still, it may have been a bug in their program, as I had to download their newest version, in order to adapt to the change in IB exchange ID. (IB changed GLOBEX ID to just CME.)

Mark, re CQG, I used them for several years, & preferred their ladder / BookTrader vs IB, but I always had IB account, order entry, & Sierra charts, also open, as a backup, for the many times I could not place an order via CQG. CQG, whether downtime, change in features, etc, was no more stable than IB. That may have changed over last time I used CQG, about 7 years ago.

Whether IB, CQG, or any of the dozen of other platforms I've used over many years, I never understood why they do not send a text, or e-mail to all users, that they are having problems. There have been times where IB is down, & active discussion on this site about issues, but going to IB "System Status" page has no indication. Just poor customer service /tech support, but seems universal.
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Unable to open IB this evening

Q.E.D.

MarkBrown

easymon1

MarkBrown

Q.E.D.