Blame the customer, then blame them, again , then ask if they brushed their teeth, then blame them again, then ask if they plugged it in, then ask if they turned it on. After 20 minutes , start asking about the real issue.
Tech Support : Foamy The Squirrel http://www.youtube.com/watch?v=AmD_8cBqhW0 http://www.youtube.com/watch?v=6K4iTkXgwAg http://www.youtube.com/watch?v=2yTe6yEhgBw