Account showing nothing, Position page also shows nothing despite having a sizable funding in the account and large T-bill positions. Not cool!!! Contacted IB CS and they said their developers are urgently working on it, seems this is not just on my end. Anyone else?
I have started TWS to take a look on my side. I don't have the issues you are reporting. I get to see all positions, and my account overview (balances, margins, etc) also works properly. My account is with IB US; I'm not sure whether this is of influence.
possible it may only affect a certain region. Will keep this thread updated on potential changes...can't trade right now and took those of my algorithms, that were running out of Hong Kong, offline... thanks for checking on your end
You're welcome. I hope that it gets resolved soon. It is a scary thought if your open positions are basically "in the dark" and you have no control over them.
Did they say why? I think i had this happen before. But I think they somehow have the correct position in their system or they would have liquidated me totally. It's scary to think this can happen...
lol, thought the same at first. And then all of the wealth vanishes, somewhere in between of Pacific and Indian.
We had the same issues. This is bad, really bad. I am in New York. I spotted it first around 2:26am, my monitoring tool alerted me of the issue. It took IB 1.5 hours to fix it. Had exposed position, since stop loss could not be submitted. Markets were quite, so I just waited for resolution, rather than calling trading desk. Support told me the same, their IT is working on resolution. Once IB fixed issue, all my previously submitted limits and stops, that were stuck in "Submitted" state got cancelled, messing up my book. IB constantly having short outages shortly after midnight US time, it is mind boggling, that in 2019, the system need some kind of reset every 24 hours. However, the typical outage, lasts few min, and when system comes back online, even orders stuck in Submitted status, properly get submitted. I like IB, but if they have few more of these, I will close the account (granted I am a small fish, so they would not really care).