I send a 1k usd for test but this money have never been credited to my account and their bank certify they received the money .... i contact several time their support but no help ... do that hapened to other ? what i can do ? i send the money following their instruction for bank wire ... then the money never arrive to my trading AMP account and they dont help . What i can do thank you
Hello. if we received the funds we would either post to the client's trading account or reject if unable to accept due to AML restrictions. We would be out of balance if the funds were at our bank account and not posted to a client's trading account. Please PM your AMP account number - we will personally research this for you. Please do not post any of your sensitive bank information on a public forum.
@fabricefer - please do not say that AMP support was no help...we found approx. 15 communication and confirmation the same day as your request for info. You were provided the required steps you need to take on your side to recall your funds, because there is nothing we can do on our-side, since we never receive the funds. As previously provided, please contact your bank and request a recall or trace on your wire. Even though your bank is going to charge you a fee for this request, it is the only way you can get the full details/return of your funds back to your personal bank account, since they never reached AMP.
I've had zero issues wiring funds to Amp the last couple of years. Most of the time they post same day if I get them in early enough.