Interactive brokers stop order update request unasked for.

Discussion in 'Order Execution' started by scenic58, Jan 5, 2015.

  1. scenic58

    scenic58

    Could someone with more experience of IB please shed some light on this situation.

    I placed a gtc stop order on BBBY @$75.49 which was confirmed.

    A few hours after trading finishes I log into my account and the order is highlighted in brown asking me to update the order with a new price of $75.52.

    This has never happened on my other stop orders.

    I called the "help" desk, and after being on hold for over 20 minutes, was told that the order was on the system at $75.49 and they had no idea why I was seeing the brown highlight and change request.

    The best explanation offered was " perhaps it's your computer".

    I have attached the print outs of my orders, any help much appreciated.