I've had a lifetime license for years and want to download the platform on another computer but I just get the run around and offers to open an account on the terrible new NT site. How the hell do I just download the platform and enter my license??
Most anything makes more sense but the only 24 hour phone is for the trade desk not technical support. my broker is AMP. I am grandfathered into a life time license so I can do that. When I try to set up a new password or user name on the NT site it sends me an email about an unfinished migration and I do not want to migrate. The link provided leads to more promotion about opening an account NOT any download unless I set up a new pass and user which has proven impossible as it sends me to links which have nothing to do with setting up user and pass. I've had a support ticket in since yesterday as well as an inquiry on Ninja Trader Forum. NT has gone south since embarking on it's M&A adventures with other brokers. I may have to learn Sierra Chart and forget about Ninja. The reason I posted on here is I have not heard back re my support ticket or from Ninja Forum and was hoping maybe an NT rep would see the post or someone else who has gone through this Three Stooges fire drill hell.
I downloaded that but when it asks for user and pass, I check I don't remember and it sends me the same email about migrating accounts and the link to reset pass and user simply goes to a promotional webpage. If I try and re-register, it says email is already registered which of course it is, I've had it and a lifetime Ninja license for years.
Ya I dont understand why they dont have a better CS team on hand. Really annoying. I'd just keep blowing them up until you get what you need. But yeah - many have moved on to other platforms due to things like this. I wouldn't blame you.
Indeed, they changed things up a bit since I last downloaded from them. Used to be you just go to the download page (no login id needed), enter your key and hit download. Check on their forums, there might be a link directly to the download. Or maybe you still have the install file on the machine you want to move it from?
Just wait till monday. You posted only today. https://forum.ninjatrader.com/forum...ownload-on-new-computer-with-lifetime-license
This was the response I received, a far cry from the old way of simply downloading the platform from the NT site and putting in license key. Hello , Thank you for your note. The following instructions will explain how to backup your NinjaTrader 8 files to a second computer. Please note that the following list is the items you can choose to include or exclude from your backup (Configuration files, Database, Historical Chart Data, Log and Trace files, Market Replay Data, NinjaScript Files, Templates, Workspaces). Many users exclude the historical chart data, log and trace files, and Market Replay data to reduce the file size. Also, the new computer will have a different Machine ID and will result in any passwords for account connections being removed along with the NinjaTrader License key being removed. For security purposes all account connections will need to have the username and password re-entered and the License key will also need to be re-entered. You will also need to contact any 3rd party vendors and let them know that your machine ID has changed. You can locate the new machine ID by the following: Control Center > Help > About... (e.g. Machine ID: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX) Follow these steps: Open NinjaTrader 8 on the computer you wish to backup from and disconnect from any open connections if applicable Go to Tools > Export > Backup File Select which items you would like to backup and click 'Export' Email or Save the file to an external storage device. The file can be found in the Documents\NinjaTrader 8 Backup folder on your PC Open NinjaTrader 8 on the computer you wish to restore to and disconnect from any open connections if applicable. Open the email with the backup file or connect the external storage and save the backup file to a destination of your choosing (I recommend the desktop as it is easy to find) Go to Tools > Import > Backup File... Select the backup file you created from the location you saved it I have also attached the publicly available Help Guide section regarding backup and restore below: Help Guide - https://ninjatrader.com/support/helpGuides/nt8/en-us/backup__restore.htm?zoom_highlightsub=backup Please let us know if we may provide further assistance.
Meanwhile, there's absolutely NOTHING in that e-mail about how to download NT8 and install it on a computer. It's about backup/restore your old shit, which is so straightforward to anyone with a few months of working with computers it should make them blush.