Disappointed at IB: HSI Index qoute wrong for hours

Discussion in 'Index Futures' started by inPeace, Sep 25, 2007.

  1. inPeace

    inPeace

    today TWS's HSI index price being totally wrong for more than half trading day. there's a hundred point discripancy between hsi.com.hk correct data and ib's quote. and it was not corrected until about 15:00, one hour before market close.

    and when i called them they were not even aware of it. "well, maybe a technical issue" was the reply. no explanation no apology.
    NOWADAYS EVEN A HOUSEWIFE TRADING WOULD BE LOOKING AT MORE THAN ONE DATA SOURCE, AND A "GLOBAL" COMPANY'S PROVIDING FAULT DATA FOR 3 HOURS WITHOUT KNOWING IT. ridiculous. and this is not the first time.

    AND I PAID THEM $200HKD STOCK QUOTE MONTHLY FEE AND I DONT EVEN DESERVE A CORRECT INDEX PRICE???
    WHO'S GOING TO REPONSIBLE FOR THE LOSS?

    oh man, manually refreshing website data would be 100 times better than looking at their SH*T quote! irresponsible. shame.