Hi, I'm in Perth, Western Australia. I'm currently using CQG via AMP Futures. I'm hooked up to the CQG Websocket API wss://api.cqg.com I read several articles that suggest CQG is now located in the ASX. However when I look at my requests via traceroute they are being routed to Singapore, via Sydney then through Japan. This results in a latency of between 250 - 400ms, which as a short term trader is just not acceptable. I've tried contacting CQG (no response), AMP (yes you're setup to route to Sydney) and my ISP (rubbish response about checking my line for interference :-/) Can any help out pointing me in the right direction? Thanks in advance
I emailed them, no response. I then followed up with a question on their forum: http://forums.cqg.com/discussion/159/latency-due-to-routing#latest The response from them wasn't much help either, hence why I'm here, trying different avenues as the support I'm getting from my data provider, FCM & ISP leaves a lot to be desired.
Yep me too. My CQG Fix connection through AMP Futures using Sierra had continuous issues last night. I am based in Melbourne.
@keki & @terminator8 - we will happy to trace your routes, please either PM or email trading@ampfutures.com your AMP Account number - "Please trace Australian CQG Routes" We will get your exact logs and send them to you.
Well, this seems to be a big issue for Australia: Australian internet service providers are warning users to expect increased traffic latency for the next six weeks after twin typhoons broke a number of subsea links between Sydney and Hong Kong. Advisories by the TPG-owned iiNet and Internode report that the main issue for Australians is a cable break around 54 kilometres off the coast of Hong Kong. “We have temporarily routed via the US and redirected peering whilst the issue is outstanding,” both ISPs reported. “Our network partner is currently engaged with submarine teams for initiation of repair process.” One of the affected cables is SEA-ME-WE3, which currently routes traffic from Perth to Singapore and beyond. The cable has 39 landing points, including Deep Water Bay in Hong Kong. Although repair teams have been engaged, SEA-ME-WE3 is expected to face problems for some time. Wholesale operators have confirmed the break and said they have “received a tentative repair completion of 13th October 2017”. More info here: https://www.itnews.com.au/news/aussie-internet-pain-after-asian-subsea-cables-cut-472070 CQG confirms they have no issues with FIX routing in Sydney. WebApi is currently being routed via Singapore.