Catastrophic verification process at WISE.com

Discussion in 'Trading' started by Quanto, Dec 13, 2023.

  1. Quanto

    Quanto

    I'm looking for an alternative money transfer service to WISE.com (located in Belgium, Europe), that allows to make ACH payments to and from outside the US to US bank and trading accounts.
    B/c such an ACH transfer of say $500 costs less than $0.50 compared to $15+ by wire transfer.

    I'm for more than 5 years now using WISE.com, but this company lately has become
    so incompetent by suspecting and criminializing all of their clients of money laundering,
    as they currently are asking for a complicated identity and source-of-wealth verification via smartphone only (!), together with a selfie, again via smartphone, and QR code.
    I have no experience with such shit on the smartphone.
    They say they ask this with all clients, which I strongly doubt.
    I never did anything illegal, but feel criminalized and discriminated by this current ideocratic action of them. They rather should ask the real suspects only, for refreshing their identity, not everybody.

    I told them that this complicated verification process does not work on my phone and that I need an alternative normal upload link or email attachment possibility. But their incompetent support is sending me again the smartphone link...
    I also filed a complaint to be forwarded to their complaint department, if they have any such thing, but got again another email giving a different URL, but which redirects again to the same old smartphone link!...

    Anybody has experience with an alternative provider and can recommend it?
     
    Last edited: Dec 13, 2023
  2. d08

    d08

    This is standard practice with many fin companies nowadays, it's assumed everyone has a smartphone and that's what you'll use.
    I guess you can always decline, wire the money out and close the account.
     
  3. ric77

    ric77

    WISE is currently just verifying the real identity of the account holder. I simply had to photograph my passport and show my face within an automated verification process. So it seems, that it has worked.
     
  4. Quanto

    Quanto

    I forgot to mention that I do everything on the PC desktop via web browser. I use the smartphone only for normal voice and SMS (for 2FA etc.) as I even don't have any data plan subscribed for the smartphone.
    Welcome in the Brave New World where BigTech & FinTech enslave the people and dictate their own nightmare home rules to obey... corporate tyranny...
     
    Last edited: Dec 13, 2023
    MarkBrown likes this.
  5. ZBZB

    ZBZB

    Connect the smartphone to wifi. Presuming you have one. Public WiFi if not.
     
  6. Quanto

    Quanto

    Yeah this sounds interesting, indeed. Thx.
     
  7. ZBZB

    ZBZB

    How is it actually possible to get a mobile phone contract without data?
     
  8. d08

    d08

    Easy to do in most countries, most of the prepaid cards have no data?
     
  9. Quanto

    Quanto

    That's very normal in Europe as data plans are very expensive here over. This is not China, but Europe in StoneAge... :)
     
  10. I am also with WISE. Everything can be done on the PC. The phone just makes the login process easier.
     
    #10     Dec 13, 2023