Demanding someone be held accountable for criminal behavior such as covering up a crime is not Cancel Culture. You really need to learn the difference.
The first question you should ask "Is this possible criminal behavior or inappropriate behavior on the job". The second question you should ask "Is this being handled by the judicial system and/or the employer via standard HR policies". If answers to the first (and then second) is "Yes" then this is not cancel culture. However if the situation involves a mob raised on the Internet demanding someone be fired for what they said or thought while demanding their death and doxing their home address.... then this is Cancel Culture. You really should learn the difference.
Sounds like you're describing the collective use of people's first amendment to boycott a business. Is that what cancel culture is?
So a business provides someone with less than stellar service. The offended customer is a social media "star" who asserts the business is racist and demands the employee be fired and that everyone boycotts the business. This customer does this without even contacting the manager of a business in an attempt to remedy the situation. Not content with merely having the employee fired, the social media "star" will dox the employees addresses (and managers) and demand they be punished. Sadly this is how many clowns handle customer service situations in our modern Cancel Culture environment. A normal person who receives poor service from a business will contact the manager, politely explain the situation and have it remedied. The manager may provide extra training to the employee in order to avoid the situation in the future. Do you understand the difference? Clearly if a business regularly provides poor service than customers will go elsewhere - this is a self-correcting issue. In time the business will not longer be an operating entity.
so your beef is that people handling grievances don't follow your "civilized" approach? That it? Imagine if Rosa Parks demanded to just speak to the bus manager like a typical Karen.
In my opinions: Yes. @gwb-trading demands that free speech should only be what he deems is appropriate. He demands that protests should only be of a form, and in a manner, that he deems appropriate. He's sick, actually. He latches on to his personal beliefs, and believes everyone else should follow suit; or he'll go bonkers, and go on a full-tilt campaign to cancel whatever and whoever disagrees. He's hypocritical like that. There is no freewill with @gwb-trading ; it's either his will ... or he'll try to cancel you. He won't discuss the merits of the cancellations; he just doesn't like that fact that a group of people sought to cancel something, without him giving the OK first. Free speech be damn to him. Freedom for a company to do what it decides to do ... also be damned with him. It should only be done in a manner he suggests. He won't address the questions as to whether kids should have free access to those Dr. Seuss books that were canceled, for one example; he just, for some reason, doesn't approve of the fact that free speech convinced a company to decide to cancel their own product. He's livid behind the whole thing. Just look at him post so many cartoons about the mythical 'Cancel Culture!' He's narcissistic like that. Get well soon Bruh!